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Legal

Website & Care Plan Terms

Last updated: August 25, 2026

1. Who these terms are between

These Terms of Service (the "Terms") form a binding agreement between you (the "Client") and Velogics (operating velogics.ca; "we," "us," "our"). They apply when you engage us for website design and development, SEO, custom software, or our monthly care plan, and to your use of this website. By approving a written quote or purchasing a plan, you agree to these Terms and our Privacy Policy. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

2. What we do

  • Website builds - custom design and hand-coded development, delivered as a one-time fixed-price project.
  • Care plan - a flat monthly service covering hosting, maintenance (monitoring, backups, security, updates), small content edits (up to the monthly limit stated on the pricing page), and priority support.
  • SEO add-on - an optional monthly service on top of the care plan covering organic SEO: on-page and technical SEO, local search, and Google Business Profile management. Month-to-month; either party may cancel effective at the end of the current billing month.
  • Custom software - web and mobile apps, internal tools, integrations, and automation, scoped and quoted per project.
  • AI add-ons - optional AI agents (e.g. AI Front Desk, AI Receptionist) we wire into your site; these are the Velogics AI product and are governed by its own terms (see §7).

3. Quotes, scope & changes

  • Every project starts with a free scoping call that produces a written specification covering scope, fixed price, timeline, and deliverables.
  • Work begins only after the written spec is approved by both parties. Minimum project size is $499.
  • Out-of-scope changes are handled as written change orders; the original spec controls until a change order is agreed.
  • Hourly engagements (where used in lieu of a fixed-price spec) are billed at $150/hr.
  • All prices are in CAD unless the quote says otherwise. Fees are exclusive of taxes; you are responsible for applicable sales taxes.

4. Website builds & payment

  • Build projects are one-time and fixed-price, payable per the schedule in your written quote.
  • You are responsible for providing the content, images, brand assets, and account access the spec requires, and for timely feedback at review points; extended delays may pause the timeline.
  • A build is complete when it matches the written spec. We will fix defects (things that don't work as specified) at no charge; new requests are change orders.

5. Care plan & build pricing

  • The care plan is billed monthly in advance and covers the services listed on the pricing page: hosting, maintenance, small content edits, and priority support. The SEO and AI plan upgrades, and the voice receptionist add-on, are billed the same way.
  • First year: builds pair with the care plan for the first 12 months from launch - that pairing is what makes the published build price possible.
  • After the first year: the care plan is month-to-month; either party may cancel with 30 days' written notice, effective at the end of the current billing month.
  • Build rates are a starting price and are confirmed in writing before kickoff; the final fixed quote depends on the size and complexity of the site and remains subject to the agreed care-plan terms.
  • Delivery commitment: we provide a written, fixed-price quote before kickoff, and for a standard build we will have your site ready for your review within 14 business days of the scoping call. Business days on which we are waiting on you, for content, assets, access or a decision the build cannot proceed without, do not count against the 14, and a change to the agreed scope restarts the count from the day the revised scope is agreed in writing.
  • What counts as standard: a build within the page count and feature set described on the pricing page. A larger project, meaning more pages, custom features or third-party integrations, gets its own delivery date written into the spec before you agree to anything, and that date replaces the 14 business days for that project.
  • If we miss it: your first three months of the care plan are free. We waive those fees rather than refunding them, so if you have already paid, the credit is applied to your next three billing months. This is the sole remedy for a missed delivery date, and it is in addition to your rights under §5 to cancel and under §6 to take your code and content with you.
  • Monthly fees are non-refundable, including for partial months, except where required by law and except for the delivery commitment waiver described above.
  • If you cancel the care plan, we will hand over your site code and content and assist with migration to hosting you control (see §6).

6. Ownership & intellectual property

  • You own your site. On full payment, ownership of the site's code, design, and content we created for you transfers to you. You can take it anywhere - no platform lock-in.
  • Our tooling stays ours. Pre-existing Velogics frameworks, libraries, and internal tools embedded in a deliverable remain our property; you receive a perpetual, royalty-free licence to use them as part of your deliverable.
  • Your materials stay yours. You retain ownership of the content, images, and brand assets you provide, and you grant us a licence to use them to build and run your site.
  • Portfolio: we may show completed work (name, screenshots, a link) in our portfolio unless you ask us not to in writing.
  • Third-party components (fonts, stock images, open-source libraries) are licensed under their own terms, which pass through to you.

7. AI add-ons (the Velogics AI product)

The AI Front Desk, AI Receptionist, and related agents are a separate product operated by Velogics at velogics.ai and app.velogics.ai. If you add them to your site, your use of those agents (including billing, usage quotas, call recording, and messaging compliance) is governed by the Velogics AI product's own terms and privacy policy, presented when you activate the product. AI output can contain errors; you are responsible for reviewing AI-generated content before relying on it.

8. Hosting & service level

Care-plan sites are hosted on reputable managed infrastructure with SSL, monitoring, and backups. We work to keep your site fast and continuously online, but we do not control upstream providers (hosting platforms, DNS, domain registrars, third-party APIs) and are not liable for their outages. Scheduled maintenance will be communicated in advance where practicable.

9. No guaranteed outcomes

We build sites and run SEO the right way, but search engines, ad platforms, and AI answer engines are controlled by third parties. We do not guarantee specific rankings, traffic volumes, lead counts, or revenue outcomes, and no employee or agent is authorised to promise them. Beware of anyone who does.

10. Acceptable use

You may not use our services or a site we host for unlawful content or activity, deceptive practices, spam, malware, or content that infringes third-party rights. You are responsible for the legality of the content and claims on your site (including industry-specific advertising rules that apply to your business). Material violations may result in suspension of the care plan after notice.

That clause is not us being cautious on your behalf. The Competition Act reaches anyone promoting the supply of a product, a service or any business interest through printed or electronic advertisements, so the claims that end up on a site we build are yours to stand behind, in the same way section 9 above is us standing behind ours. The Competition Bureau sets out the scope in Misleading representations and deceptive marketing practices.

11. Disclaimer of warranties

Except as expressly stated in these Terms or a written spec, our services and this website are provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

12. Indemnification

  • By you: you will defend and indemnify us against third-party claims arising from the content and materials you provide, your business's products or services, or your use of a deliverable in violation of law or these Terms.
  • By us: we will defend you against third-party claims that a deliverable, as we provided it, infringes an intellectual-property right, and pay damages finally awarded, provided you give prompt notice and cooperation. This does not cover materials you supplied or modifications made by others.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability under these Terms is capped at the amount you paid us in the 12 months preceding the event giving rise to the claim. These limits do not apply to your payment obligations, either party's indemnity obligations, gross negligence or wilful misconduct, or liabilities that cannot be excluded by law.

14. Governing law & disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the courts of Ontario, sitting in Ottawa. Clients may negotiate alternative provisions in a separately signed master services agreement.

15. Changes to these Terms

We may update these Terms from time to time. For material changes affecting an active care plan, we will give at least 30 days' notice by email before they take effect. A signed quote or spec always controls over these Terms where they conflict. Continued use of the care plan after the effective date constitutes acceptance; if you do not agree, you may cancel under §5.

16. Miscellaneous

  • Assignment: you may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
  • Force majeure: neither party is liable for delays or failures caused by events beyond reasonable control.
  • Entire agreement: these Terms, the Privacy Policy, and any signed quote, spec, or master services agreement constitute the entire agreement and supersede prior agreements on the same subject.
  • Severability: if any provision is unenforceable, the rest remains in effect.
  • No waiver: failure to enforce any provision is not a waiver of future enforcement.

17. Contact

Email: admin@velogics.ai
Phone: +1 (613) 383-5521